Human-centred design helps address one of the main challenges in public sector projects – complex processes that are difficult for users to understand. The Information System of the Labour Inspectorate (TEIS) was created with the needs and behaviours of different types of users in mind. The system includes a self-service portal for employers and employees, and an internal tool for Labour Inspectorate officials. In addition, the Work Life portal provides answers to all questions related to working life.

The development project of the new Visit Estonia portal was awarded third place in the Website category at the 2025 Kuldmuna competition. In our blog, we discuss the example of updating the Visit Estonia website and its content management system, exploring what it means to create a new version from an existing solution and how to tackle potential challenges. The goal of the project was to create a new user-friendly environment that aligns with the organization's expectations.

Roibot Finance is a flexible and cost-efficient business analytics solution for medium and large companies, significantly simplifying the budgeting process. It is a comprehensive planning tool that helps organisations plan operations and respond effectively to changing market conditions. Developed by Intelex Insight, a subsidiary of Trinidad Wiseman, the solution is already used by more than 20 companies. Read more in this article.

When something is accessible, it means that as many people as possible – including people with disabilities – are able to use it. Accessibility is part of providing equal opportunities and helps people with disabilities take a more active role in society. In the physical world, accessibility can mean ramps, wide elevator doors, and tactile maps in Braille. In digital environments, accessibility means that all information and functionality are available also to people who are blind, deaf, have motoric or cognitive disabilities.

In collaboration with ESTDEV and Kenyan government agencies and stakeholders, we successfully completed a project analysing and designing public services in Kenya. The Kenyan digital development project is part of Estonia's largest externally funded digitalization initiative in Africa, led by the Estonian Centre for International Development Cooperation (ESTDEV). The project was funded by the Team Europe Initiative's (TEI) program to promote human-centred digitalization, led by GIZ through the Kenya Digital Transformation Centre (DTC), with a budget of 2.4 million euros.

DevOps (Development Operations) is a mix of practical values, and ideological goals that help development teams automate their core processes. This ensures specialists have the time and resources to tackle the most valuable challenges.

In some software projects, testing is often overlooked, based on the assumption that developers can handle it themselves or that end-users will report any issues. However, a developer is not a tester – just as a chef is not an independent critic of their own dishes. When testing is done by someone too closely involved with the solution, critical issues may go unnoticed. Moreover, users typically do not report bugs – they simply stop using the software. In this article, we explain why an independent tester plays a critical role in software development.

To maximise the benefits of AI, analytics, and machine learning, it is essential to focus on data quality and data management in both daily operations and software development. Even the most sophisticated algorithm is only as good as the data that powers it. Analyst Kristin Meriniit will discuss fundamental data management principles that are universally valuable—whether your organisation is just beginning its data management journey or already has extensive experience.

Feedback often suggests that Drupal is too complex — seemingly designed only for developers, or that "working with Drupal requires a PhD." Such perceptions spread quickly, creating the false impression that Drupal is outdated. This, in turn, may discourage potential users from adopting Drupal. In the article, we introduce the new powerful Drupal CMS.

Accessibility is an increasingly important topic. Public sector websites and mobile applications have had to meet the European Union digital accessibility standard EN 301 549 since 2019. These requirements have not yet been enforced for the private sector. However, the situation is changing, as by 2025 many private sector companies will have to take a critical look at their online environments. Read more in this article.

The need to create a prototype and the benefits prototypes bring are understood better than ever before. However, often, people do not realise that to create a prototype, it is necessary to do a considerable amount of preliminary work, i.e. to collect the correct input using different methods to ensure that the prototype meets the needs and goals of all parties involved.

In our blog series TWN Life we get acquainted with the talented team members at Trinidad Wiseman (TWN) working on different positions. This time, we had a chat with our software developer Taavi Kirss from software development, his other career as a plane pilot, and much else. As always, we also threw in a couple of tricky questions. Find out how Taavi got into software development and what his favourite projects at Trinidad Wiseman are.