How does digital transformation help us preserve forests and avoid clutter? Read our latest blog article about Elisa's recent success story—the paperless office project—to learn more. We interviewed Kristi Kirsman, Elisa's project manager-analyst, and Saale Truu, Trinidad Wiseman's User Experience Designer, who played key roles in the project.

Estonia's leading software development company Helmes signed an agreement to acquire a 75% stake in Trinidad Wiseman. TWN will continue to operate as an independent company and under its own name with existing management.

Is your project suffering because designers and analysts work at different paces and lack mutual understanding? When team members do not collaborate effectively, it can bring along delays, misunderstandings, and a decline in project quality. In this blog post, we give you 10 practical solutions and numerous tips (based on client project examples) to help you avoid these issues.

Getter Kartau, Data Management Director at the Tartu City Government, along with Margo Martis and Tanel Käomets from the IT Systems Management Department of the Tartu City Government, disclose the Atlassian products and solutions used by various departments of the Tartu City Government to support their daily operations. Head on to gain inspiration for process automation and data backups on the Atlassian Cloud platform.

In March, we discussed how we began developing the Veera 1.0.0 design system in collaboration with RIA (the Information System Authority of Estonia). The updated platform offers great tools to simplify e-service development. In a new blog post, our specialists continue to share their project experiences and challenges, focusing on accessibility, code components, and content creation strategies.

Did you know that more than 14% of the world's leading websites use Drupal? The Rakvere team at Trinidad Wiseman, specializing in Drupal, explored tools to make the admin interface more intuitive and user-friendly. Discover solutions that offer content managers greater flexibility.

What do customers want? Google Tag Manager helps answer this timeless question. Our UX/UI designer, Maris Jool, discusses the lesser-known aspects of GTM in her article. This can help you improve your content strategy, optimize user experience, and gain insight into audience behaviour.

Why do we recommend service design training for both designers and non-designers? Find out in our new article. We share success stories from our clients: the Ministry of Economic Affairs and Communications and Enterprise Estonia (EAS). Discover the 6 main benefits that can be effectively applied in design and other fields. We're delighted that last year we helped train over 400 people to be more aware of service design.

Trinidad Wiseman and the State Information Systems Agency (RIA) completed a new version of the Veera design system in 2023. This version offers unique tools to design and development teams to save time and simplify complex processes. In our new blog article, we share experiences, challenges, and lessons learned from the project.

Trinidad Wiseman is set to host the Atlassian Conference in Northern Europe 2024 on April 4, marking a significant gathering for Atlassian enthusiasts. The program will showcase a variety of customer success stories and specialist presentations, aimed at providing profound insights into the capabilities of Jira and Confluence within IT service management. In an exclusive interview, we'll delve into the background of Mert Unsal, the conference speaker, learning about his role at Atlassian, his interests outside of work, and what attendees can anticipate from his presentation.

Working in collaboration with the Emergency Response Centre and the Ministry of the Interior's IT and Development Centre (SMIT), we contributed to improving the workflows of rescue coordinators and logisticians. The primary measure of a rescue coordinator's work is speed – the rapid delivery of help to those in need. However, this can occasionally lead to a poor customer experience.

When is it advisable to implement a configuration management database (CMDB)? How to create maximum value from the integration of service management software and CMDB? How do cyber security and CMDB complement each other? What factors should be taken into account when selecting a CMDB application? In the upcoming article, we will provide answers and illustrative examples of how CMDB can play a pivotal role in accomplishing business goals.