The digital communication between the state and entrepreneurs has not reached such state of harmony yet in every field. For entrepreneurs, reporting to the state can be a complicated and time-consuming process. In this blog post, we will discuss how the administrative load of entrepreneurs could be decreased, data quality increased, and data collection processes optimised to make reporting to the state more efficient and easier.

We advice you in which cases a service designer should be involved in the project and what benefits the implementation of service design can bring. Find out what are the symptoms of a lack of service design in business, what control questions will help you figure out if you could consider involving a service designer in your project, and much more.

Even small changes help create value and reduce waste. However, the challenge is to find areas for improvement and redesign business processes. Our recent article discussed when to consider engaging a business analyst and what we can learn from the business analysis.

How do you know if and when you should include a business analyst? "It all comes down to how you feel - is everything going well in your business? Yes or no?" explains Trinidad Wiseman business analyst Mihkel Lauk.

Let’s pretend that we have a traditional commercial company, and we have created a service plan to help us better understand the touchpoints between us and clients. What`s next?

Have you recently created new services, products or digital solutions and felt that an existing brand might not be quite right anymore? You are noticing that companies around you are evolving, changing, and their actions and faces change over time - should you change your brand too?