Skip to main content
person working on a computer
User and user-centered design
Can a Time-Critical Information System Provide an Empathetic Customer Experience: The Emergency Response Centre's SOS Case Study
Working in collaboration with the Emergency Response Centre and the Ministry of the Interior's IT and Development Centre (SMIT), we contributed to improving the workflows of rescue coordinators and logisticians. The primary measure of a rescue coordinator's work is speed – the rapid delivery of help to those in need. However, this can occasionally lead to a poor customer experience.
Depiction of a CMDB serving as a central hub connecting assets, services, and teams.
Atlassian solutions
Three options to optimize your company's processes and attain its business objectives using a configuration management database
When is it advisable to implement a configuration management database (CMDB)? How to create maximum value from the integration of service management software and CMDB? How do cyber security and CMDB complement each other? What factors should be taken into account when selecting a CMDB application? In the upcoming article, we will provide answers and illustrative examples of how CMDB can play a pivotal role in accomplishing business goals.
hands and different shapes like circles, triangles, lines
UX/UI Design
When four becomes one: things to consider when merging complex systems together, ECHA case study
ECHA (European Chemicals Agency) decided to undergo quite drastic change and merge their existing submission systems into a new single one. Trinidad Wiseman assisted them in a very first steps of the way, conducting necessary evaluations, research and educational activities to facilitate a better vision of the upcoming changes.
people depicted inside three rings illustrating different levels of Scrum certifications
Managing software development
What is a Scrum Master certificate and how can you get one?
Have you ever wondered how to get a Scrum Master or agile project manager certificate? Maybe you've heard about the Scrum framework and its importance in today's project management and want to step up to improve your skills and advance your career. At Trinidad Wiseman, many specialists have acquired the Scrum Master certificate. We'll introduce you to the world of Scrum certification and describe the different ways and opportunities to get it.
 three people working at a computer
User and user-centered design
Service Plan - Visualizing Processes for Better Customer Experience
You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some. Designing an excellent customer journey is crucial, but if an organization can't function smoothly in delivering its services, then a great customer experience can't be sustained for long. Mapping a service blueprint is a method that helps integrate service usage and delivery into a cohesive whole, being a key tool in service design.
colorful number 22
User and user-centered design
WCAG 2.2 and new success criteria
Last October, the long-awaited version 2.2 of WCAG (Web Content Accessibility Guidelines became the official W3C recommendation. Today we will give an overview of what’s new and how it will impact us. Although WCAG 3.0 (which is promised to cover more user needs, be more flexible in terms of different technologies, tools and content, as well as easier to understand) is also being developed, it will still take years before it will become an official recommendation.
a person standing in front of different systems
UX/UI Design
Contributing to the environment with tackling UX issues, European Environmental Agency case-study
Our environment, the need for its preservation and the struggles that our planet goes through – all has been an increasingly hot topic of the last decade. Research activities like the ones described in this case study are especially relevant in the context of data-heavy systems, that tend to get rigid and resistant to changes. By testing with users and adapting systems even partially we make sure that the product will stay relevant for users and their practical everyday needs.
The picture shows an open computer and a shopping bag with a padlock
User and user-centered design
Does your digital environment meet accessibility requirements in force from 2025?
Accessible digital environments are independently usable by as many people as possible. An accessible digital environment is designed and developed in such a way that its texts can be read also by the elderly, layout and functions are understandable also to first-time users, and the page is usable for people with special needs and various assistive technologies (navigable with keyboard, screen readers, voice commands, eye sensors) etc.
a person standing in the middle of different shapes like cubes, spheres, etc
Technology and solutions
How to Navigate the World of Data Analytics: Concepts, Data Migration, and Cross-Usage
In today's technology-rich business world, data analytics is of critical importance as it enables organisations to make informed decisions, thereby improving company efficiency and competitiveness. In this article, we'll introduce you to important concepts and processes related to data migration to help you better navigate the exciting world of data analytics.
a person surrounded by banners depicting different design trends
UX/UI Design
The Evolution of UI/UX Design Trends
The beginning of the new year is a perfect moment to dive into the world of design trends. UI/UX design trends are evolving and constantly influenced by technological advances, changes in user behavior and needs, and innovation. Staying on top of trends and looking to the future is essential to creating modern and user-friendly user experiences.
Illustration of implementing Jira
Atlassian solutions
Implementing Jira in the business development and support teams of a fintech company: the story of Bondora
At the beginning of autumn 2023, we finalized the Jira implementation project in Bondora. Implementing a new tool had two parallel challenges – migrating the financial technology company's 15-year history from Asana to Jira and bringing teams from one platform to another as seamlessly as possible. In the upcoming article, we will explore the implementation process, address diverse requirements and solutions, and delve into the teams' experiences with Jira thus far.
people roll a circular element
Managing software development
How ideas turn into code: a glimpse into project management methology
From a high-level perspective, a software development project from the initial idea to the final delivered product is a process, involving tight collaboration between various roles. It's worth mentioning that software development, defined as code, is generally just one part of the whole solution.
Subscribe to TWN blogi