The year 2024 brought a special project for Trinidad Wiseman: in cooperation with ESTDEV, we completed the analysis and design of three public e-services in Kenya. For the first time in Kenya, both service-providing institutions and end-users were involved in the process, marking the beginning of a new way of thinking about public e-service design in the country. This project is an excellent example of how, even in a short time and within a foreign cultural context, it is possible to achieve results that positively affect the lives of millions by applying service design principles.

In this article, we will take a closer look at an exciting ongoing project and talk about the new module of the Information System of the Labour Inspectorate, which will digitise the resolution of labour disputes in Estonia. Madleen Mäe from the Labour Inspectorate, Maret Kuub from the Health and Welfare Information Systems Centre (TEHIK) and Helen Alasoo from Trinidad Wiseman share their thoughts.

An accessible website or mobile application is designed to be usable by as many people as possible, regardless of whether they have a disability or not. Improving the accessibility of a website or mobile app is not only important for people with special needs — it benefits all users. Read about how we worked together with a leading global sports technology company to enhance the accessibility of their e-learning platform and mobile applications.

If you are already aware of the mistakes to avoid when preparing a website usability test, it would be a good time to know how to perform all the tests successfully and to identify a sufficient number of usability problems and their causes on the existing website. In this article, we talk about potential mistakes to be aware of, not the fundamental rules of how a test should be conducted.

Think for a moment about what you expect from the state when something important happens in your life – a child is born, you retire, or you get divorced. Would you like all the services related to these events to come to you automatically, without having to search for information in ten different places, fill out numerous forms, and enter the same data repeatedly?

In this blog, we will talk about why the mechanical engineering company Tech Group decided to adopt Atlassian's software Jira, which is common in software development, how the solution was implemented, what functions and automations are used on a daily basis, and how they simplify the team's work.

Low-code and no-code platforms will have become a completely normal part of everyday software development by 2025. These solutions allow you to create applications that support business processes faster, cheaper, and more flexibly. However, before deploying, it is still worth doing your homework: whether, when, and how to apply these tools sensibly.

Various myths surround UX and UI design and oftentimes, it can be difficult to understand which designer is needed for a specific project when placing an order for a design job. To bring clarity to the topic, we spoke with Hegle Sarapuu-Johanson, Chief Innovation Officer and Partner at Trinidad Wiseman. With over 20 years of experience in user experience, service design, and information technology, she is one of the pioneers of UX in Estonia and has deep expertise across the entire digital project life cycle – from user research to supporting development.

You realise a manual business process could be improved with an information system. A great idea—but how do you define what the system should do? In software development, analysis is a continuous part of the process and follows a different logic than in other fields. Not all analyses are the same — read more in our blog post.

Recently, we in Trinidad Wiseman conducted a UX research for The European Food Safety Authority (EFSA) by using this combined methodology approach. The project explored how users navigate, search, and interact with various EFSA's web resources to access its scientific output, including research papers, scientific opinions, reports, guidance documents, and other publications.

At Trinidad Wiseman, we prioritize building long-term partnerships with our clients. While this approach strengthens business relationships, working on the same project for years can sometimes lead to monotony for developers. When the technical challenges become routine, motivation can naturally begin to wane.

The accessibility requirements that will come into force from 28 June 2025 require service providers to assess the compliance of their digital environments with the European Union standard EN 301 549 V3.2.1. There are two options for evaluation: relatively resource-intensive manual testing versus attractive free automated testing tools. In this article, we'll explore the difference between automated and manual accessibility testing results.