Think for a moment about what you expect from the state when something important happens in your life – a child is born, you retire, or you get divorced. Would you like all the services related to these events to come to you automatically, without having to search for information in ten different places, fill out numerous forms, and enter the same data repeatedly?

In this blog, we will talk about why the mechanical engineering company Tech Group decided to adopt Atlassian's software Jira, which is common in software development, how the solution was implemented, what functions and automations are used on a daily basis, and how they simplify the team's work.

Low-code and no-code platforms will have become a completely normal part of everyday software development by 2025. These solutions allow you to create applications that support business processes faster, cheaper, and more flexibly. However, before deploying, it is still worth doing your homework: whether, when, and how to apply these tools sensibly.

Various myths surround UX and UI design and oftentimes, it can be difficult to understand which designer is needed for a specific project when placing an order for a design job. To bring clarity to the topic, we spoke with Hegle Sarapuu-Johanson, Chief Innovation Officer and Partner at Trinidad Wiseman. With over 20 years of experience in user experience, service design, and information technology, she is one of the pioneers of UX in Estonia and has deep expertise across the entire digital project life cycle – from user research to supporting development.

You realise a manual business process could be improved with an information system. A great idea—but how do you define what the system should do? In software development, analysis is a continuous part of the process and follows a different logic than in other fields. Not all analyses are the same — read more in our blog post.

Recently, we in Trinidad Wiseman conducted a UX research for The European Food Safety Authority (EFSA) by using this combined methodology approach. The project explored how users navigate, search, and interact with various EFSA's web resources to access its scientific output, including research papers, scientific opinions, reports, guidance documents, and other publications.

At Trinidad Wiseman, we prioritize building long-term partnerships with our clients. While this approach strengthens business relationships, working on the same project for years can sometimes lead to monotony for developers. When the technical challenges become routine, motivation can naturally begin to wane.

The accessibility requirements that will come into force from 28 June 2025 require service providers to assess the compliance of their digital environments with the European Union standard EN 301 549 V3.2.1. There are two options for evaluation: relatively resource-intensive manual testing versus attractive free automated testing tools. In this article, we'll explore the difference between automated and manual accessibility testing results.

Estonia's largest web hosting provider, Zone, wanted to update its webmail service in terms of technical platform, design and user-friendliness. Today, the project has become a long-term partnership, which has just reached the next milestone – we launched Zone Webmail 3.0, an updated version of webmail, which further increases the functionality and user-friendliness of the service.

We are excited to welcome Simon Zirngibl, senior solutions engineer at Atlassian, as one of the featured speakers at Trinidad Wiseman’s Nordic Conference on Atlassian 2025. As a leading expert in Atlassian tools, Simon brings valuable knowledge and insight into how businesses can maximize the potential of Jira and Confluence to improve their IT service management (ITSM) processes.

Human-centred design helps address one of the main challenges in public sector projects – complex processes that are difficult for users to understand. The Information System of the Labour Inspectorate (TEIS) was created with the needs and behaviours of different types of users in mind. The system includes a self-service portal for employers and employees, and an internal tool for Labour Inspectorate officials. In addition, the Work Life portal provides answers to all questions related to working life.

The development project of the new Visit Estonia portal was awarded third place in the Website category at the 2025 Kuldmuna competition. In our blog, we discuss the example of updating the Visit Estonia website and its content management system, exploring what it means to create a new version from an existing solution and how to tackle potential challenges. The goal of the project was to create a new user-friendly environment that aligns with the organization's expectations.