You realise a manual business process could be improved with an information system. A great idea—but how do you define what the system should do? In software development, analysis is a continuous part of the process and follows a different logic than in other fields. Not all analyses are the same — read more in our blog post.

Recently, we in Trinidad Wiseman conducted a UX research for The European Food Safety Authority (EFSA) by using this combined methodology approach. The project explored how users navigate, search, and interact with various EFSA's web resources to access its scientific output, including research papers, scientific opinions, reports, guidance documents, and other publications.

At Trinidad Wiseman, we prioritize building long-term partnerships with our clients. While this approach strengthens business relationships, working on the same project for years can sometimes lead to monotony for developers. When the technical challenges become routine, motivation can naturally begin to wane.

The accessibility requirements that will come into force from 28 June 2025 require service providers to assess the compliance of their digital environments with the European Union standard EN 301 549 V3.2.1. There are two options for evaluation: relatively resource-intensive manual testing versus attractive free automated testing tools. In this article, we'll explore the difference between automated and manual accessibility testing results.

Estonia's largest web hosting provider, Zone, wanted to update its webmail service in terms of technical platform, design and user-friendliness. Today, the project has become a long-term partnership, which has just reached the next milestone – we launched Zone Webmail 3.0, an updated version of webmail, which further increases the functionality and user-friendliness of the service.

We are excited to welcome Simon Zirngibl, senior solutions engineer at Atlassian, as one of the featured speakers at Trinidad Wiseman’s Nordic Conference on Atlassian 2025. As a leading expert in Atlassian tools, Simon brings valuable knowledge and insight into how businesses can maximize the potential of Jira and Confluence to improve their IT service management (ITSM) processes.

Human-centred design helps address one of the main challenges in public sector projects – complex processes that are difficult for users to understand. The Information System of the Labour Inspectorate (TEIS) was created with the needs and behaviours of different types of users in mind. The system includes a self-service portal for employers and employees, and an internal tool for Labour Inspectorate officials. In addition, the Work Life portal provides answers to all questions related to working life.

The development project of the new Visit Estonia portal was awarded third place in the Website category at the 2025 Kuldmuna competition. In our blog, we discuss the example of updating the Visit Estonia website and its content management system, exploring what it means to create a new version from an existing solution and how to tackle potential challenges. The goal of the project was to create a new user-friendly environment that aligns with the organization's expectations.

Roibot Finance is a flexible and cost-efficient business analytics solution for medium and large companies, significantly simplifying the budgeting process. It is a comprehensive planning tool that helps organisations plan operations and respond effectively to changing market conditions. Developed by Intelex Insight, a subsidiary of Trinidad Wiseman, the solution is already used by more than 20 companies. Read more in this article.

When something is accessible, it means that as many people as possible – including people with disabilities – are able to use it. Accessibility is part of providing equal opportunities and helps people with disabilities take a more active role in society. In the physical world, accessibility can mean ramps, wide elevator doors, and tactile maps in Braille. In digital environments, accessibility means that all information and functionality are available also to people who are blind, deaf, have motoric or cognitive disabilities.

In collaboration with ESTDEV and Kenyan government agencies and stakeholders, we successfully completed a project analysing and designing public services in Kenya. The Kenyan digital development project is part of Estonia's largest externally funded digitalization initiative in Africa, led by the Estonian Centre for International Development Cooperation (ESTDEV). The project was funded by the Team Europe Initiative's (TEI) program to promote human-centred digitalization, led by GIZ through the Kenya Digital Transformation Centre (DTC), with a budget of 2.4 million euros.

DevOps (Development Operations) is a mix of practical values, and ideological goals that help development teams automate their core processes. This ensures specialists have the time and resources to tackle the most valuable challenges.