Sometimes public services don’t fully align with the actual needs of their users. Have you considered how this impacts community satisfaction and development? In collaboration with the Narva-Jõesuu local government, we engaged the small town of Olgina to redesign services based on the community’s wishes and needs. In this article, you can learn more about how the services at the Olgina Community Centre were revitalised.

Prototyping has become a crucial tool in today’s software development world. It is an efficient method for visualising and testing solutions before actual devel-opment begins. In this post, we will take a closer look at how user interface pro-totyping can help decrease development costs, make teamwork more efficient, and how it can help us get from an initial idea to a working solution.

In the fast-paced digital world, the success of any product or service hinges on how well it meets user needs. The focus on user experience (UX) is not just a nice-to-have; it’s a critical component of a successful business strategy. This article explores the concept of UX maturity, the stages involved, and the importance of building UX capacity to climb this maturity ladder.

Recently, the brand new website www.visitestonia.com went live. In our blog, we discuss the example of updating the Visit Estonia website and its content management system, exploring what it means to create a new version from an existing solution and how to tackle potential challenges. The goal of the project was to create a new user-friendly environment that aligns with the organization's expectations.

Why do we recommend service design training for both designers and non-designers? Find out in our new article. We share success stories from our clients: the Ministry of Economic Affairs and Communications and Enterprise Estonia (EAS). Discover the 6 main benefits that can be effectively applied in design and other fields. We're delighted that last year we helped train over 400 people to be more aware of service design.

Working in collaboration with the Emergency Response Centre and the Ministry of the Interior's IT and Development Centre (SMIT), we contributed to improving the workflows of rescue coordinators and logisticians. The primary measure of a rescue coordinator's work is speed – the rapid delivery of help to those in need. However, this can occasionally lead to a poor customer experience.