The leading personnel at Trinidad Wiseman will talk about the most important changes and achievements of 2020 and the most important trends in the fields of WCAG and UX design, business analysis, service design, e-country, and digital state services and Atlassian products in 2021.

In the current blog post we give an overview of the new Jira Service Management and go through most important new features on Cloud and Data Center platforms. We take a closer at how to implement service portfolio, change management and asset management and describe the possibilities how to handle critical incidents fast and effectively.

What kinds of winds will be blowing in ICT sector this year and is there anything good to bring from last year? The leading personnel at Trinidad Wiseman give an overview of the most important changes and achievements of 2020 and talk about new services and upcoming developments. 

Hadar Maximov is a senior UX designer who specialises in emotional design and human-machine interaction. She was one of the speakers at the 2020 WUD conference. This interview is about an emotional connection between humans and robots. 

Let us introduce Atlassian Opsgenie - incident management tool that enables DevOps teams to effectively monitor service disruptions. Fast diagnosis and DevOps team alerts are just a few IT service management functionalities that act as the first line of defense during service disruptions.

Why is it that some web forms can irritate users so much that they end up not filling out the form and instead leave the website? In this article, we have made a selection of 5 main indicators, which are all easy to measure and are the best for seeing how well users interact with your web forms.

To ease the transformation from Atlassian Server to Cloud or Data Center, Atlassian offers multi-year subscription discount for customers. Let's take a closer look at which products are eligible for Loyalty Discounts and which conditions and rules apply to which products in the following blog post.

In our work, we come into a lot of contact with Google Analytics and Tag Manager settings, which are not always great for analysing how the consumer is interacting with a website’s content. Let`s talk about the measurements that a marketing specialist and a UX specialist need for their work. 

Atlassian states that their  future mission is ''Cloud first''; about 90% of their new customers choose the Cloud platform. Below, we will go into the detailed insight about the migration plan for organizations on Server or Data Center platforms thinking about moving to Atlassian Cloud.     

Recently, we did an interview with content designer and UX writer Jane Ruffino, who was a speaker at the World Usability Day Estonia 2020 conference. In the second part of this interview, Jane talks more about the current state of the field of UX, the issues the industry is facing, and her hopes for its future. 

Jane Ruffino is a content designer, UX writer, strategist, and researcher, who is passionate about words and how they affect people. At the WUD Estonia 2020 conference, she gave a talk about integrating UX writing into your work. In this interview, we delve a bit further into the world of UX writing. 

In the light of changes on Server platform Atlassian customers ask ''Why and in which case move to Atlassian Cloud or Data Center?'' The following post gives a more detailed insight into Atlassian Cloud and Data Center platforms in addition to the overall conditions and possibilities introduced earlier in our blog.