Did you know that more than 14% of the world's leading websites use Drupal? The Rakvere team at Trinidad Wiseman, specializing in Drupal, explored tools to make the admin interface more intuitive and user-friendly. Discover solutions that offer content managers greater flexibility.

What do customers want? Google Tag Manager helps answer this timeless question. Our UX/UI designer, Maris Jool, discusses the lesser-known aspects of GTM in her article. This can help you improve your content strategy, optimize user experience, and gain insight into audience behaviour.

Why do we recommend service design training for both designers and non-designers? Find out in our new article. We share success stories from our clients: the Ministry of Economic Affairs and Communications and Enterprise Estonia (EAS). Discover the 6 main benefits that can be effectively applied in design and other fields. We're delighted that last year we helped train over 400 people to be more aware of service design.

Trinidad Wiseman and the State Information Systems Agency (RIA) completed a new version of the Veera design system in 2023. This version offers unique tools to design and development teams to save time and simplify complex processes. In our new blog article, we share experiences, challenges, and lessons learned from the project.

Trinidad Wiseman is set to host the Atlassian Conference in Northern Europe 2024 on April 4, marking a significant gathering for Atlassian enthusiasts. The program will showcase a variety of customer success stories and specialist presentations, aimed at providing profound insights into the capabilities of Jira and Confluence within IT service management. In an exclusive interview, we'll delve into the background of Mert Unsal, the conference speaker, learning about his role at Atlassian, his interests outside of work, and what attendees can anticipate from his presentation.

Working in collaboration with the Emergency Response Centre and the Ministry of the Interior's IT and Development Centre (SMIT), we contributed to improving the workflows of rescue coordinators and logisticians. The primary measure of a rescue coordinator's work is speed – the rapid delivery of help to those in need. However, this can occasionally lead to a poor customer experience.

When is it advisable to implement a configuration management database (CMDB)? How to create maximum value from the integration of service management software and CMDB? How do cyber security and CMDB complement each other? What factors should be taken into account when selecting a CMDB application? In the upcoming article, we will provide answers and illustrative examples of how CMDB can play a pivotal role in accomplishing business goals.

ECHA (European Chemicals Agency) decided to undergo quite drastic change and merge their existing submission systems into a new single one. Trinidad Wiseman assisted them in a very first steps of the way, conducting necessary evaluations, research and educational activities to facilitate a better vision of the upcoming changes.

Have you ever wondered how to get a Scrum Master or agile project manager certificate? Maybe you've heard about the Scrum framework and its importance in today's project management and want to step up to improve your skills and advance your career. At Trinidad Wiseman, many specialists have acquired the Scrum Master certificate. We'll introduce you to the world of Scrum certification and describe the different ways and opportunities to get it.

You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some. Designing an excellent customer journey is crucial, but if an organization can't function smoothly in delivering its services, then a great customer experience can't be sustained for long. Mapping a service blueprint is a method that helps integrate service usage and delivery into a cohesive whole, being a key tool in service design.

Last October, the long-awaited version 2.2 of WCAG (Web Content Accessibility Guidelines became the official W3C recommendation. Today we will give an overview of what’s new and how it will impact us. Although WCAG 3.0 (which is promised to cover more user needs, be more flexible in terms of different technologies, tools and content, as well as easier to understand) is also being developed, it will still take years before it will become an official recommendation.

Our environment, the need for its preservation and the struggles that our planet goes through – all has been an increasingly hot topic of the last decade. Research activities like the ones described in this case study are especially relevant in the context of data-heavy systems, that tend to get rigid and resistant to changes. By testing with users and adapting systems even partially we make sure that the product will stay relevant for users and their practical everyday needs.