The digital solution used in the Registry for Social Services and Benefits (STAR) helps local governments assess adults’ needs for assistance more easily and provide the right support more swiftly. The development of the tool was successful because the project consistently emphasized ease of use and close cooperation between all parties involved. Read more about this project story.

The year 2024 brought a special project for Trinidad Wiseman: in cooperation with ESTDEV, we completed the analysis and design of three public e-services in Kenya. For the first time in Kenya, both service-providing institutions and end-users were involved in the process, marking the beginning of a new way of thinking about public e-service design in the country. This project is an excellent example of how, even in a short time and within a foreign cultural context, it is possible to achieve results that positively affect the lives of millions by applying service design principles.

An accessible website or mobile application is designed to be usable by as many people as possible, regardless of whether they have a disability or not. Improving the accessibility of a website or mobile app is not only important for people with special needs — it benefits all users. Read about how we worked together with a leading global sports technology company to enhance the accessibility of their e-learning platform and mobile applications.

If you are already aware of the mistakes to avoid when preparing a website usability test, it would be a good time to know how to perform all the tests successfully and to identify a sufficient number of usability problems and their causes on the existing website. In this article, we talk about potential mistakes to be aware of, not the fundamental rules of how a test should be conducted.

In this blog, we will talk about why the mechanical engineering company Tech Group decided to adopt Atlassian's software Jira, which is common in software development, how the solution was implemented, what functions and automations are used on a daily basis, and how they simplify the team's work.

Recently, we in Trinidad Wiseman conducted a UX research for The European Food Safety Authority (EFSA) by using this combined methodology approach. The project explored how users navigate, search, and interact with various EFSA's web resources to access its scientific output, including research papers, scientific opinions, reports, guidance documents, and other publications.