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E-commerce has been growing an average of 25% a year globally and as many as 30% in Estonia. Many new e-traders are entering the market. To achieve success, traders are looking for the best technological solutions, spend a lot on web marketing and endeavour to offer the best customer experiences.
But which are the experiences that internet shoppers are looking for?
One of the biggest dangers of user experience design projects is performing various tasks in isolation. In this way, the universal user experience can become the vision of a single UX designer and may not meet the expectations and needs of users.
A methodical approach and active team cooperation help to counter this. A properly executed UX process is methodical. This means that it uses a wide range of techniques, which in turn are structured and implemented according to a specific system and sequence.