Trinidad Consulting is Transforming the European Public Procurement Scene

Estonian UX design company Trinidad Consulting has won a major international contract – the usability study of the Tenders Electronic Daily (TED) portal.

“TED is the online version of the 'Supplement to the Official Journal of the EU', dedicated to European public procurement. The portal provides free access to business opportunities from the European Union, the European Economic Area and beyond.

Following the usability study carried out by Trinidad Consulting, we are planning a gradual renovation of the look and feel, with the aim of providing a friendlier user experience for the portal's users,” explained Paolo Menon, Project Officer at the Publications Office of the EU.

The portal releases around 1,700 tender notices a day, with an annual worth of several billion euros.

“It is a great opportunity and affects everyone who come in touch with public procurements. The fact that our company is trusted on such a large scale, proves that Estonian IT companies are valued partners for large European institutions.

When TED becomes easier to use then it is very likely that more companies will discover the benefits of the platform, leading to an increase in healthy competition,” said Ander Tenno, CEO of Trinidad Consulting.

TED is used worldwide and this is the reason why Trinidad Consulting has also included their research partners from Germany (Facit Digital), Italy (User TestLab) and Spain (Coctail Analysis).

„Since TED is used by everyone, it is very important to conduct user research in different countries to better understand the expectations and habits of people from various regions and with different habits and expectations.

It is also important that people feel comfortable and can express themselves in their native language. This is why we felt that including our partners from the UX Fellows network was the only way to go,” explained Trinidad Consulting’s Senior User Experience Architect Liina Martõnjak.

The project will be completed by the beginning of summer.

Trinidad Consulting is the largest UX design and business analysis company in the Baltic states. The company’s clients include Swedbank, Telia Estonia, Tallink Group, Elisa Estonia, City24, Bigbank, Omniva, Cybernetica, Estonian Tax & Customs Board, Helmes, Fujitsu & others.