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It's safe to say 2023 was a BIG YEAR OF TRAINING in the history of Trinidad Wiseman. We have had analysis, development and agile management methodologies' trainings as part of our services portfolio…
You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some.
Designing an excellent customer…
Designing an excellent customer…
In a previous article, we explored the appropriate circumstances for involving a business analyst. Now, we delve into a series of posts regarding service design. This time, we will address how to determine…
“If you think good design is expensive, you should look at the cost of bad design.” –Ralf Spet
Services are everywhere around us. Every day we use public transport, go to cafés, use…
Services are everywhere around us. Every day we use public transport, go to cafés, use…
Service design is often seen as user experience design and vice versa, even though we are dealing with two very different approaches. In this article I will talk about bit about the goals and…
Over the recent months, there has been increased interest in contactless services. Companies whose service has always been contactless will definitely do better in today's market situation. However, for those, that…
Good design is much more than just an aesthetically pleasing appearance. A good design is characterised by user-centrism, functionality, and intuitiveness, creating a meaningful and enjoyable…
If "it" is not documented, it does not exist. In the broadest sense, design systems are documentation designed to create user interfaces. The aim is to describe the design decisions and technical…
It's a common belief that the private sector can turn user needs into services more quickly and effectively. Trinidad Wiseman's projects have a balanced distribution between the private and public sectors.
Despite…
Despite…
Let’s pretend that we have a traditional commercial company, and we are in the business of selling locks, mainly to construction companies and to a lesser degree, private customers.
To help us better understand the touchpoints…
To help us better understand the touchpoints…