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It's safe to say 2023 was a BIG YEAR OF TRAINING in the history of Trinidad Wiseman. We have had analysis, development and agile management methodologies' trainings as part of our services portfolio…
You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some.
Designing an excellent customer…
Designing an excellent customer…
“If you think good design is expensive, you should look at the cost of bad design.” –Ralf Spet
Services are everywhere around us. Every day we use public transport, go to cafés, use…
Services are everywhere around us. Every day we use public transport, go to cafés, use…
Service design is often seen as user experience design and vice versa, even though we are dealing with two very different approaches. In this article I will talk about bit about the goals and…
Over the recent months, there has been increased interest in contactless services. Companies whose service has always been contactless will definitely do better in today's market situation. However, for those, that…
It's a common belief that the private sector can turn user needs into services more quickly and effectively. Trinidad Wiseman's projects have a balanced distribution between the private and public sectors.
Despite…
Despite…
The impetus of UX (user experience) is stronger than ever, and emerging trends show that brands and organisations have no intention of stopping the development to create more user-friendly solutions. Where is UX design headed? What…
Interaction design is relatively new field. Just like with everything new, there tends to be quite a bit of confusion among different people.
After searching for a good FAQ list it turned out that most resources are too hard to…
After searching for a good FAQ list it turned out that most resources are too hard to…
In October, Estonian Social Insurance Board opened its online service or internet-based self-service bureau where people can administer their services and benefits. Initially, people have been given…
The Republic of Estonia Social Insurance Board has completed its first proactive service and starting from today, parents are able to apply for family allowances without an application, in a self-service manner. The…