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Making you a Service Designer in 5 Weeks: Trinidad Wiseman's Approach to Cultivating Design Skills in Estonia
It's safe to say 2023 was a BIG YEAR OF TRAINING in the history of Trinidad Wiseman. We have had analysis, development and agile management methodologies' trainings as part of our services portfolio…
User and user-centered design
Service Plan - Visualizing Processes for Better Customer Experience
You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some.

 

Designing an excellent customer…
User and user-centered design
Service Design and the Role of User Journey
“If you think good design is expensive, you should look at the cost of bad design.” –Ralf Spet

 

Services are everywhere around us. Every day we use public transport, go to cafés, use…
User and user-centered design
UX Design and Service Design – What’s the Difference?
Service design is often seen as user experience design and vice versa, even though we are dealing with two very different approaches. In this article I will talk about bit about the goals and…
User and user-centered design
How to create contactless services?
Over the recent months, there has been increased interest in contactless services. Companies whose service has always been contactless will definitely do better in today's market situation. However, for those, that…
User and user-centered design
What can the private sector learn from the public sector in service design?
It's a common belief that the private sector can turn user needs into services more quickly and effectively. Trinidad Wiseman's projects have a balanced distribution between the private and public sectors. 

 

Despite…
User and user-centered design
Digitizing public services in Kenya: How human-centred design creates value in African contexts
The year 2024 brought a special project for Trinidad Wiseman: in cooperation with ESTDEV, we completed the analysis and design of three public e-services in Kenya. For the first time in Kenya, both …
User and user-centered design
Zone Webmail service underwent a thorough overhaul under the guidance of Trinidad Wiseman
Estonia's largest web hosting provider, Zone, wanted to update its webmail service in terms of technical platform, design and user-friendliness. Due to her long-term experience and competence in the field of UX/UI,…
User and user-centered design
Human-centred design through the example of the Information System of the Labour Inspectorate
Human-centred design helps address one of the main challenges in public sector projects – complex processes that are difficult for users to understand. The Information System of the Labour Inspectorate (TEIS) was…
User and user-centered design
Where is UX design headed?
The impetus of UX (user experience) is stronger than ever, and emerging trends show that brands and organisations have no intention of stopping the development to create more user-friendly solutions. Where is UX design headed? What…
User and user-centered design