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Making you a Service Designer in 5 Weeks: Trinidad Wiseman's Approach to Cultivating Design Skills in Estonia
11 Apr 2024
It's safe to say 2023 was a BIG YEAR OF TRAINING in the history of Trinidad Wiseman. We have had analysis, development and agile management methodologies' trainings as part of our services portfolio…
UX/UI Design
Service Plan - Visualizing Processes for Better Customer Experience
9 Feb 2024
You might have heard of the "customer journey" as a design method, but the concept of a "service blueprint" might still be new to some.

 

Designing an excellent customer…
User and user-centered design
When should a service designer be involved in a project?
1 Jun 2023
In a previous article, we explored the appropriate circumstances for involving a business analyst. Now, we delve into a series of posts regarding service design. This time, we will address how to determine…
Business and services
Service Design and the Role of User Journey
17 Dec 2018
“If you think good design is expensive, you should look at the cost of bad design.” –Ralf Spet

 

Services are everywhere around us. Every day we use public transport, go to cafés, use…
User and user-centered design
UX Design and Service Design – What’s the Difference?
29 Jan 2015
Service design is often seen as user experience design and vice versa, even though we are dealing with two very different approaches. In this article I will talk about bit about the goals and…
User and user-centered design
How to create contactless services?
8 Apr 2020
Over the recent months, there has been increased interest in contactless services. Companies whose service has always been contactless will definitely do better in today's market situation. However, for those, that…
User and user-centered design
How to recognise good user interface design: guidelines for product owners
1 Dec 2023
Good design is much more than just an aesthetically pleasing appearance. A good design is characterised by user-centrism, functionality, and intuitiveness, creating a meaningful and enjoyable…
UX/UI Design
What are design systems?
15 Jul 2020
If "it" is not documented, it does not exist. In the broadest sense, design systems are documentation designed to create user interfaces. The aim is to describe the design decisions and technical…
Managing software development
What can the private sector learn from the public sector in service design?
29 Sep 2023
It's a common belief that the private sector can turn user needs into services more quickly and effectively. Trinidad Wiseman's projects have a balanced distribution between the private and public sectors. 

 

Despite…
User and user-centered design
What happens after creating a service plan: a guide to next steps to help you go from the perfect service to its technical description
8 Jul 2021
Let’s pretend that we have a traditional commercial company, and we are in the business of selling locks, mainly to construction companies and to a lesser degree, private customers.

 

To help us better understand the touchpoints…
Business and services