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The person visualizes the different stages of the migration process

How to successfully migrate to Atlassian Cloud?

Alice Bakhoff

In the beginning of the current century IT processes were mostly managed on rigid on-premise systems. Thanks to the fast development in cloud computing, many organizations today have the possibility to move their applications to cloud.


Atlassian states that their  future mission is ''Cloud first''; about 90% of their new customers choose the Cloud platform. Below, we will go into the detailed insight about the migration plan for organizations on Server or Data Center platforms thinking about moving to Atlassian Cloud.     



Migration phases to Atlassian Cloud 

Below, we bring out important migration phases that guarantee smooth migration for all parties.  



We will help to make sure that Cloud platform is a suitable option for your organization. We will compare on-premise and Cloud platform products and bring out important differences (i.e. need for Atlassian Access for user management).


We will assess the complexity, possible strategies and desired timeline of the upcoming migration. We will compare the main features and cost for different Cloud plans (Standard, Premium and Enterprise).


We will audit the use of your Atlassian Marketplace apps and check their compatibility with Cloud; if needed, we will find an alternative. We will make sure if the competence of your technical team is sufficient to lead the migration process and discuss if you should need any further help from our experts to carry out the migration successfully. 


We establish the timeline and strategy for the upcoming migration. Depending on the scope and complexity of the process we make up a team of our experts and yours if needed. To guarantee a smooth migration we will run Cloud Migration Trial for a test instance to test all the important operations.  



In the preparation phase we will check all the documented requirements and continue bringing the process live. We will check if the current Jira versions need an update. Before migration you don't need to upgrade on-premise Jira Software or Jira Core versions 7.13.1 or later.


If you use versions between 7.6.0 and 7.13.10 you may want to upgrade as all timestamps (including the created date on issues and history dates) will be interpreted as UTC. Versions between 7.0.0 and 7.6.0 are advised to upgrade; migrating may work, but these versions are no longer guaranteed to work without requiring an upgrade. Versions below 7.0.0 need to be upgraded to 7.13.1 or later before migrating.


All versions of Jira Service Desk or Jira Service Management (the new Jira Service Desk) after 3.0.0 (the initial release) are supported. We will make sure that all custom scripts and plugins are supported by the updated Jira version.


Next, we will check your Atlassian instances and clean up inactive projects in Jira or outdated spaces in Confluence if needed. We will check your Cloud instance for anonymous access settings, URL and user tiers, data storage compliance and the availability of all required plugins.  



We back up your data and run a test migration. We migrate data, install the plugins and synchronize your Active Directory with Atlassian Access. We will check and eliminate possible errors and assess the test-migration result. A documentation about the test-migration will be created. 



We will migrate data and users to new platform. If needed, additional configuration can be done.  



You are set up for Cloud. If needed, we offer additional trainings on how to use the new platform.  



Migration does not happen overnight  

A successful migration requires detailed groundwork, rigid preparation and thorough testing. If your internal technical team lacks in sufficient knowledge, our experts are ready to create a custom transition process according to the requirements of your organization in order to successfully migrate to Atlassian Cloud. We guarantee high availability of your products during the migration. 


Need help migrating? We've got your back. Read more here.

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