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When should a service designer be involved in a project?
In a previous article, we explored the appropriate circumstances for involving a business analyst. Now, we delve into a series of posts regarding service design. This time, we will address how to determine…
Business and services
What happens after creating a service plan: a guide to next steps to help you go from the perfect service to its technical description
Let’s pretend that we have a traditional commercial company, and we are in the business of selling locks, mainly to construction companies and to a lesser degree, private customers.

 

To help us better understand the touchpoints…
Business and services
As a manager, can you sleep peacefully without worrying about your business? If not, consider bringing in a business analyst.
How do you know if and when you should include a business analyst? "Finding the answer is very simple. It all comes down to how you feel - is everything going well in your business? Yes or no?" explains Trinidad Wiseman business analyst Mihkel Lauk…
Business and services
Improvement, invention or innovation?
When business people say that they ‘need something innovative’ they might mean a number of different things. They seem to believe that they need something new or different to make more money or cut some costs.
 



 



As you…
Business and services
Are your business processes creating value or waste?
Our recent article discussed when to consider engaging a business analyst and what we can learn from the business analysis. As a reminder - business analysis is a detailed study of a business process to determine what is happening in your current…
Business and services
What is an API?
Did you know that a significant part of your digital experience is based on API-s? APIs are what help you to compare, purchase, save, select, post and log into various environments. APIs play an integral part in operating systems, desktops,…
Business and services