Have you ever travelled to a foreign country and discovered after landing that none of the signs are in a language you understand? There are no clear indications of where to go. You are tired from the flight, looking for a train or bus stop, but even buying a ticket feels more complicated than planning the holiday itself. Good UX (user experience) is the opposite: simple, smooth, and accessible to everyone. In this article, we outline five UX principles.

How many times has your organisation paid to build the same button? Here’s a recording of our webinar in which Hardi Niilo, our Head of Design Systems, explains how a design system streamlines development, reduces costs, supports a consistent user experience and brand identity, improves collaboration between designers and developers, and creates new opportunities for automating the development workflow.

The digital solution used in the Registry for Social Services and Benefits (STAR) helps local governments assess adults’ needs for assistance more easily and provide the right support more swiftly. The development of the tool was successful because the project consistently emphasized ease of use and close cooperation between all parties involved. Read more about this project story.

A large university’s website is much more than just an information source – it is a business card, an important marketing channel, and a digital gateway for everyone who interacts with the university. When launching the project, we set a clear goal together with EMÜ: to create a modern, user-friendly, and sustainable platform that would support both internal and external audiences, provide a foundation for a future intranet, and grow in line with the organization’s needs. Read more about our project story.

When should you develop a web solution in Drupal, and when is it better to choose another framework? We discussed this with our Drupal development team — looking at Drupal’s advantages compared to WordPress and other frameworks, the situations where other platforms might be a better choice, and some of the most common misconceptions about Drupal. To be clear, we don’t consider WordPress or any other platform inferior, but choosing the right platform always depends on the specific needs of the project.

The year 2024 brought a special project for Trinidad Wiseman: in cooperation with ESTDEV, we completed the analysis and design of three public e-services in Kenya. For the first time in Kenya, both service-providing institutions and end-users were involved in the process, marking the beginning of a new way of thinking about public e-service design in the country. This project is an excellent example of how, even in a short time and within a foreign cultural context, it is possible to achieve results that positively affect the lives of millions by applying service design principles.

In this article, we will take a closer look at an exciting ongoing project and talk about the new module of the Information System of the Labour Inspectorate, which will digitise the resolution of labour disputes in Estonia. Madleen Mäe from the Labour Inspectorate, Maret Kuub from the Health and Welfare Information Systems Centre (TEHIK) and Helen Alasoo from Trinidad Wiseman share their thoughts.

An accessible website or mobile application is designed to be usable by as many people as possible, regardless of whether they have a disability or not. Improving the accessibility of a website or mobile app is not only important for people with special needs — it benefits all users. Read about how we worked together with a leading global sports technology company to enhance the accessibility of their e-learning platform and mobile applications.

If you are already aware of the mistakes to avoid when preparing a website usability test, it would be a good time to know how to perform all the tests successfully and to identify a sufficient number of usability problems and their causes on the existing website. In this article, we talk about potential mistakes to be aware of, not the fundamental rules of how a test should be conducted.

Think for a moment about what you expect from the state when something important happens in your life – a child is born, you retire, or you get divorced. Would you like all the services related to these events to come to you automatically, without having to search for information in ten different places, fill out numerous forms, and enter the same data repeatedly?

In this blog, we will talk about why the mechanical engineering company Tech Group decided to adopt Atlassian's software Jira, which is common in software development, how the solution was implemented, what functions and automations are used on a daily basis, and how they simplify the team's work.

Low-code and no-code platforms will have become a completely normal part of everyday software development by 2025. These solutions allow you to create applications that support business processes faster, cheaper, and more flexibly. However, before deploying, it is still worth doing your homework: whether, when, and how to apply these tools sensibly.