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UX/UI Design
The role of service design when bringing a new product to market based on the example of SEB’s micro-investments
For a beginner investor, the amount of information and options can be overwhelming, especially since the price of making mistakes is quite high. Still, one should not be robbed of the opportunity to invest in their future simply because they do not understand all the complex details involved in the field. We will talk about how together with SEB Bank’s UX design team we designed a new investment product – micro-investments, which enables users to easily and conveniently invest in global ETFs.
Olgina Community Centre building
User and user-centered design
Mapping customer needs to support the development of a new concept and the renovation of the Olgina Community House
Sometimes public services don’t fully align with the actual needs of their users. Have you considered how this impacts community satisfaction and development? In collaboration with the Narva-Jõesuu local government, we engaged the small town of Olgina to redesign services based on the community’s wishes and needs. In this article, you can learn more about how the services at the Olgina Community Centre were revitalised.
Illustration of people performing cleanup tasks in Jira.
Atlassian solutions
Is your company’s Jira not fulfilling business needs and resulting in user dissatisfaction? Here are four potential issues and their solutions.
Poorly managed Jira can quickly turn into software that users are reluctant to use, offering outdated information and failing to meet business objectives. In this blog post, we outline 4 reasons why your Jira’s performance and usability might be suffering, along with suggestions to help you manage Jira in a sustainable way.
illustration of climbing a mountain, i.e. the process of prototyping
User and user-centered design
From an idea to a working solution: the importance of prototyping in development projects
Prototyping has become a crucial tool in today’s software development world. It is an efficient method for visualising and testing solutions before actual devel-opment begins. In this post, we will take a closer look at how user interface pro-totyping can help decrease development costs, make teamwork more efficient, and how it can help us get from an initial idea to a working solution.
A wizard with cards in his hands with the inscriptions Scrum, Kanban and Scrumban
Managing software development
Which agile development framework to choose AKA from Scrum to Scrumban
There are various frameworks that use this mindset in the agile world. The most popular ones are Scrum, Kanban, and their hybrid form Scrumban. Each framework has its own approach that is suitable for realising different kinds of projects based on their nature. In this post, we will describe the three most popular frameworks and their properties to help you make the best decision for your project.
UX maturity levels
User and user-centered design
Climbing the UX Maturity Ladder with Users: How to Get on the Path to Enhanced User Experience
In the fast-paced digital world, the success of any product or service hinges on how well it meets user needs. The focus on user experience (UX) is not just a nice-to-have; it’s a critical component of a successful business strategy. This article explores the concept of UX maturity, the stages involved, and the importance of building UX capacity to climb this maturity ladder.
Illustration with Invaru's and Confluence logos that via connect as intranet via different elements. Main colours: green and blue.
Atlassian solutions
How we implemented an intranet at Invaru, a company providing assistive devices
An intranet is a platform that facilitates the management and sharing of information. In this article, we share the story of how an intranet was implemented at Invaru, a company that provides assistive devices in Estonia. We’ll reveal the reasons why Invaru needed an intranet, how the implementation unfolded, and the value users find in the solution today. Additionally, you'll find recommendations from the Invaru team for companies considering the launch of their own intranet.
two pairs of hands that control the information movement: one pair of hands is a state, the other is a company
Business and services
How does relevant data-based reporting simplify the lives of entrepreneurs?
The digital communication between the state and entrepreneurs has not reached such state of harmony yet in every field. For entrepreneurs, reporting to the state can be a complicated and time-consuming process. In this blog post, we will discuss how the administrative load of entrepreneurs could be decreased, data quality increased, and data collection processes optimised to make reporting to the state more efficient and easier.
Illustration of resource management in organization.
Atlassian solutions
Do projects often run over deadlines? Learn how to manage resources and time in Jira more effectively
Jira's issues, workflows, and views provide an easy way to get an overview of current work. However, from a project management perspective, just having an overview of tasks may not be sufficient without insight into employees' workloads. In the following article, we will describe how Activity Timeline supports resource management and time tracking in Jira.
certificates and SK logo
Technology and solutions
Resolving security challenges, a case study: the development of SK ID Solutions’ e-service portal
In cooperation with SK, we started creating an e-service portal that would allow clients to create new orders and manage pre-existing ones. Since there are a lot of requirements set for security services and it is generally not enough to just place an order, then we also set ourselves the goal of optimising the daily tasks performed by SK’s in-house specialists. Read the SK e-services portal project story.
People climbing a mountain and helping each other
Managing software development
Organisational Development for Successful Digital Transformations – a Perspective Based on Key Capabilities.
Do you know your business well but have less knowledge about IT development? Our new blog article will help you understand the organisational structure that ensures successful IT development. Kaarel Koosapoeg, our analysis and service design team leader, shares his insights and practical tips. Read more and discover how to take your IT projects to the next level.
Photo about Saale from Trinidad Wiseman and Kristi from Elisast, on green background
UX/UI Design
How we helped Elisa Estonia make their stores paperless through UX/UI design
How does digital transformation help us preserve forests and avoid clutter? Read our latest blog article about Elisa's recent success story—the paperless office project—to learn more. We interviewed Kristi Kirsman, Elisa's project manager-analyst, and Saale Truu, Trinidad Wiseman's User Experience Designer, who played key roles in the project.
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